South Africa

  • Mommy and Bee will charge a flat rate of R120. This excludes deliveries to outlying areas, special deliveries to farms or delivery addresses on gravel roads.
  • Orders above R500 in Gauteng qualify for a delivery fee of R49.
  • Orders of R1 000+ will qualify for free delivery.

Outside of South Africa

  • We unfortunately don’t deliver outside of South Africa.

Delivery Time

Delivery takes 2-4 working days from when item has been shipped.

An item will be shipped within 2 working days from when order has been placed.

RETURNS AND EXCHANGE POLICY

Circumstances in which Returns and/or Exchanges are allowed:

1. We permit returns and/or exchanges in the following instances:

– The incorrect item has been delivered to you.

– The item delivered to you is damaged or defective.

– The item has the incorrect size or specifications according to what was displayed.

2. When a Return and/or Exchange needs to be initiated:

– Returns and/or exchanges need to be initiated within seven days of delivery of

the item having been delivered to you.

3. When an item is returned, you can:

– Have the amount refunded to you.

– Have the item replaced/exchanged.

In the event where an item is out of stock and can’t be replaced, the amount will be refunded to you should you not prefer an alternative item to the same value.

4. How a Return and/or Exchange is initiated:

– All returns and/or exchanges shall be initiated by means of an email sent to

info@mommyandbee.co.za setting out the following information:

– The reason for the return.

– Whether you would like the item to be refunded, replaced/exchanged.

Feedback with regards to your request shall be provided within 3 working days.

5. Condition of the Item Returned:

– In returning the item to us, the following must apply. The item needs to be:

  • Undamaged
  • Unused
  • In the original packaging
  • Packaged and wrapped correctly and safely

6. Manner of Return:

– In the event where an item is returned due to reasons as stated in point 1, we will arrange a collection with courier at your address.

– Once returned, and subject to an item inspection, your item will be credited and refunded or exchanged / replaced, as per your preference.

Refunds will be processed to you within 4 working days.

7. Item Inspection:

– Once returned, and prior to accepting such return, we will be permitted to inspect the item.

– Should the item in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.

8. Excluded Items:

– The following item(s) shall be excluded entirely from the above returns policy:

Used products